LETTER: Matt Pierce, Journal Gazette
The recent media coverage coverage of the
handling of complaints about the Indiana Toll
Road was built on inaccuracies and exaggeration.
Claim: State agencies are being “flooded” with
complaints.
Fact: The Indiana Toll Road has
been host to more than 100 million drivers since
the signing of the lease in June 2006. The
letters of complaint have totaled around 300,
and not all of these are complaints – some are
simply inquiries. Without underplaying any of
the actual complaints, it is clear that a small
fraction of our 100 million patrons have felt it
necessary to make a complaint.
Fact: A majority of the complaint letters
focused on construction delays from major
improvements to the Toll Road in spring and
summer 2007 – during the process of installing
our electronic toll collection system. We try to
help drivers by implementing patron-friendly
construction hours. This means no mainline lane
closures during daytime hours between Memorial
Day and Labor Day to help ease the influx of
heavy summer traffic.
Fact: ITR Concession Co. maintains the Toll
Road at or above the standards set by the state
in our lease agreement. As a result of the more
than $300 million invested, we have more lanes
open today and are moving patrons faster and
more efficiently than before the lease of the
Toll Road.
MATT PIERCE Director Communications
and Government Relations ITR Concession Co.
(Indiana Toll Road) Granger