Tunnel Vision
One mistake after another led
to a PR disaster for Sydney's Cross City Tunnel. Can
its new owners learn from them? Elisabeth Sexton
reports.
June
25, 2007
Elisabeth Sexton, The Sydney Morning Herald
It is less than a week since the sale of the
Cross City Tunnel to ABN Amro was announced. The
Australian arm of a big Dutch bank already has a
taste of what it's like to own a controversial
asset.
"We're getting lots of advice," Colin
McKeith, the ABN Amro executive in charge of the
investment, says. "We've had even 82-year-old
ladies ringing us with views on how to get more
cars through the tunnel."
McKeith describes ABN Amro and its road
operator partner Leighton Contractors as "new
proud owners … of a useful piece of
infrastructure", but he is under no illusion
about the marketing task that awaits them after
an expected two-month formal approval process.
"There are a lot of people who are reluctant to
use it because they have heard it's a bad road,"
he says.
The bank was a losing bidder last time
around, so McKeith and his colleagues have had
plenty of time to ponder why Sydney drivers did
not take to the tunnel in the numbers forecast.
The winning consortium in 2002, led by Cheung
Kong Infrastructure of Hong Kong and Deutsche
Bank, assumed 90,000 cars would use the tunnel
each day by 2006. The Roads and Traffic
Authority, with its own forecast of 80,000, was
comfortable. Even the lowest of three tenders
was based on 60,000. All were well out; current
use is estimated at 34,000.
There was no shortage of experts. Each
consortium included experienced infrastructure
investors, construction companies and
financiers. Each team had a lead traffic
forecaster, whose work was then audited by
consultants hired by shareholders or bankers or
both.
Last week the head of Westpac's institutional
banking division, Phil Chronican, told a
gathering of sharemarket analysts that the bank,
which led the syndicate of lenders to the CKI
consortium, had made a mistake.
"Like the equity investors, like the
Government, we used traffic projections that
proved not to be correct," Chronican said. "One
of the lessons here is that no matter how much
you pay for advice, when you are on a
greenfields project everyone is making
estimates. Everyone got that one wrong."
Some of the problems probably never occurred
to any of the forecasting firms involved.
The winning consortium was so keen to start
recouping revenue on its $1 billion investment
that it announced it would open on June 6, 2005
- four months ahead of the contract date. It
missed its own new deadline, making the August
28 opening look late.
The consortium then imposed a full toll from
day one and skimped on its advertising budget.
These were big blunders, given the potential for
the tunnel to annoy even those drivers who were
keen to use it from the start.
It was Sydney's first cashless toll road with
fines for those without e-tags, and involved
many confusing new traffic arrangements which
could negate the time savings until drivers
became familiar with them.
The irritation felt
by people who wanted to use the tunnel was
nothing compared with the fury of those who
chose not to. When the tunnel opened, the
Government began closing surface roads. The idea
was to reduce congestion in the CBD and make the
city a more pleasant place for pedestrians and
cyclists. That was not only the reason for the
road closures, it was the rationale for the
tunnel in 1998.
There was a long period of community
consultation, including a 2000 environmental
impact statement which showed lane closures on
William, Druitt and Park streets. A
supplementary environmental statement in 2002
included road changes in Woolloomooloo and Kings
Cross.
Three years later, the new Premier, Morris
Iemma, and the new Roads Minister, Joe Tripodi,
did a woeful job of planning the changes and
reminding people why tenders for the tunnel were
called in the first place.
The only message that got through to the
public was that the closures would help the
tunnel consortium make more money. That was
hardly surprising, as initial patronage was a
measly 25,000 cars a day.
The plan was that the tunnel would leave
surface roads relatively empty. The reality was
that traffic was almost unchanged but the roads
were restricted anyway. In the face of an
outcry, the Government reversed the most
unpopular closures last June.
While the decision removed the political heat
and probably helped reduce a driver boycott, it
had the significant longer-term effect of
removing a practical incentive for people to use
the tunnel.
ABN Amro and Leighton carry no baggage from
these early disasters, but they still need to
work out what was missing from the traffic model
last time.
All the experts started with the same raw
material, a mixture of government forecasts of
population growth, work patterns and land use
information as well as traffic patterns data on
all major roads collected by the RTA.
Also known to all bidders in 2002 was the
experience on Sydney's other toll roads. Drivers
were prepared to pay to save 20 minutes and 18
sets of traffic lights. Why would the tunnel be
different? One theory is that drivers will
happily pay to cut 20 minutes from a 40-minute
journey but feel ripped off if they pay the same
amount to cut a 20-minute journey to two
minutes. The trip is over so quickly that the
perception of value evaporates.
The other critical ingredient is the level of
the toll, now $3.50 for the main tunnel and
$1.60 for Sir John Young Crescent. The political
furore in late 2005 provoked the revelation that
the consortium paid the RTA $96 million to fund
associated roadworks as part of its bid. It also
paid $75 million for additional work, for which
the RTA agreed to increase the annual escalation
in the toll.
After the contract was signed,
the RTA wanted an extra $35 million spent on
various amendments, including improving
ventilation following public protests. In return
it agreed to a 15-cent increase in the toll.
Much of this $206 million was spent on
improving the general amenity of the city. In
other words, tunnel users were paying for
above-ground benefits.
It was a good outcome for a directive from
the former treasurer Michael Egan that there be
"no net cost to government", but it interfered
with the consortium's ability to offer a toll
that provided value for the trip. It meant fewer
cars were removed from the CBD.
Financial concerns for the Government
interfered in other ways with the policy aim of
improving amenity above ground.
In 2001, the Department of Planning objected
to the planned exit for westbound traffic at
Harbour Street in Darling Harbour. Rather than
removing traffic from the city, this would
encourage drivers from the eastern suburbs to
enter the CBD. The RTA responded that removing
this exit would reduce tunnel traffic by 23 per
cent, and significantly reduce toll revenue.
This statistic gives an interesting insight
into just how many cars drive across the city
each day, rather than into it, and thus what the
tunnel's long-term potential is. Another factor
here is that much existing traffic is commuters
from the eastern suburbs heading to work on the
lower north shore. They use the shorter Sir John
Young Crescent part of the tunnel and pay a
lower toll.
McKeith says he expects better signage and
better marketing to make a difference, saying he
is impressed with the ads for the Lane Cove
Tunnel, of which ABN Amro owns 15 per cent.
He also believes the Cross City Tunnel will
attract new traffic to east-west routes as, for
example, inner-west residents realise how
quickly they can reach eastern suburbs
attractions such as the Westfield shopping
centre at Bondi Junction.
ABN Amro paid $700 million for the tunnel.
Its partner Leighton invested $20 million for a
6 per cent equity stake, leaving 94 per cent of
the shares, worth about $310 million, for two
infrastructure investment funds run by ABN, one
in Australia and one in London. The bank will
also contribute the interest-bearing debt of
about half the purchase price. Needless to say,
its bid was based on lower traffic forecasts
than last time.
"Incorporated in those lower forecasts we have
also used some of our financing techniques for
long-term assets that we have had some good
experience with [on other projects]," McKeith
says.
The price raises the question whether
the CKI consortium erred in December when it
handed control to administrators from the
insolvency firm McGrathNicol. As commonly
happens, the banks appointed their own receiver,
Martin Madden, from a rival firm, KordaMentha,
to retrieve the $570 million they had lent. As
secured lenders, they had first say in what
would happen next and they instructed Madden to
find a buyer.
There was talk that the 18-bank syndicate
would be lucky to be repaid, with suggestions it
would retrieve 80 or 90 cents in the dollar,
implying a value as low as $450 million. Some
published reports even suggested $350 million.
The lead bank in the syndicate, Westpac, made
a provision in its accounts for a loss. CKI,
with a 50 per cent shareholding, wrote off its
investment in full. So did a 20 per cent
shareholder, the German construction firm
Bilfinger Berger, which said in its annual
report: "In the future, the company will only
participate in transport infrastructure models
involving limited risk from traffic volumes."
Three big Australian superannuation funds
were forced to reassure members that losses
ranging from $33 million to $53 million were a
mere drop in their billions under management.
Now we discover the asset is worth $700
million. Last week's sale price will deliver the
banks their original loans plus all outstanding
interest, which will accrue until the sale to
ABN Amro is settled, probably in August.
Westpac, and any of the other 17 banks that
amended their accounts, will now increase
reported profits by reversing the provision.
After that, there will even be a small return
to CKI, Bilfinger and the super funds. Did the
shareholders throw in the towel too early?
They had strict legal obligations not to
trade while insolvent. But they had the option
of negotiating with the banks. In common with
many large infrastructure projects with
anticipated "ramp-up" periods, the first
interest payment was not due until last
December. This gave the directors of the tunnel
operator plenty of time to consider whether it
was, as the law requires, able to pay its debts
as and when they fell due.
Perhaps the shareholders could have offered
to make interest payments if the banks accepted
a standstill on capital repayments. Maybe they
could have tried to persuade the banks to
convert some of their debt to equity. As a last
resort they could have invested some more money
to keep the project afloat a bit longer.
Instead, it appears the only option they offered
was for the banks, as they say in finance
circles, to "take a haircut", or share the
losses. The banks evidently said no.
Late last
Tuesday night, only hours after Westpac's
Chronican so publicly admitted the bank's
errors, Madden signed the deal to sell the
tunnel, proving that Westpac's traffic estimates
were high enough to ensure the bank got all its
money back.
The remaining question is whether the
shareholders will contemplate suing to reduce
their losses even further. After handing cheques
to the secured lenders who appointed him, Madden
will give the surplus to his counterpart at
McGrathNicol, Scott Kershaw.
Kershaw's job is to look after the only group
still out of pocket, the shareholders. In
January he received court approval to delay
until next month the report he must by law
present to creditors and shareholders.
He has the power to sue on their behalf and
there are two obvious potential targets: the
original traffic forecasters and the Government.
The estimate that the tunnel would attract
90,000 trips a day was made by Hyder Consulting,
a company listed on the London Stock Exchange
and formed from the merger of some venerable
engineering firms including Fox and Partners
which provided the detailed design for the
Sydney Harbour Bridge.
Kershaw would need to prove that Hyder were
negligent or incompetent, which might be an
uphill task given that so many others also got
it so wrong. Even if a court found Hyder had
failed in some way, a judge might say the
expertise and sophistication of the shareholders
reduced their rights to damages.
As for the Government, it reversed some of
the road closures last June in the full
knowledge that this left taxpayers vulnerable
under the contract.
The December 2005 parliamentary inquiry into
the fiasco was shown advice to the RTA from
barrister Bret Walker, SC, and the law firm
Clayton Utz. Both said the contract did not
prevent the Government from making road changes,
but compensation might be payable.
After the Government reversed the road
changes, the CKI consortium started negotiating
over damages. The talks broke down and the
shareholders decided the cost of legal
proceedings did not justify the potential gains.
Given that Kershaw is acting for the same
companies, he is unlikely to reach a different
conclusion. He will probably distribute the
surplus he receives from Madden to the
shareholders and wind up the once optimistic
company called CrossCity Motorway Pty Ltd.
If that happens, the Roads Minister who
replaced Tripodi, Eric Roozendaal, will be able
to say the Government was right all along when
it said the tunnel would not cost taxpayers a
cent.
But he still has to think of a way to reduce
traffic in the CBD.
A DOWNHILL RUN
Oct 1998 Government proposes a cross-city
tunnel.
Jul 1999 First environmental impact
study starts.
Sep 2000 RTA calls for tenders.
Feb 2002 CrossCity Motorway consortium
selected.
May 2002 Supplementary environmental
study starts.
Dec 2002 Contract signed.
Aug 2005 Tunnel opens; surface road
closures start.
Jun 2006 Government reverses 13 road
closures.
Dec 2006 CCM calls in receiver.
Apr 2007 Receiver announces sale.
Jun 2007 ABN Amro named new buyer.
Aug 2007 New contract expected to be
signed.
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